Terms & Conditions

These Terms & Conditions apply to the use of this website and to orders placed with ALON Products Ltd.

1. Business Identity

This website is operated by:

ALON Products Ltd

Registered address: Suite 5, 39-41 Chase Side, London, England, N14 5BP

Email: support@alonproducts.co.uk

Company number: 12583592

VAT number: 506 1257 21

2. Website Use

By using this website, you agree to use it only for lawful purposes.

You must not misuse this website, attempt to interfere with its operation, or use it in any way that could damage the business or other users.

3. Product Information

We aim to ensure that product descriptions, specifications, images, and pricing are accurate. However, occasional errors may occur.

Product images may be for illustration purposes where applicable. Compatibility and suitability should be checked before purchase.

If we discover an obvious error in product information or pricing, we reserve the right to correct it and, where necessary, contact you before dispatch or cancel the order.

4. Pricing and Payment

All prices shown on this website are in GBP (£).

Payment must be completed at checkout before an order is processed.

We reserve the right to update prices, product availability, and website content at any time without prior notice.

5. Order Acceptance

Submitting an order does not mean the order has been accepted.

Orders are accepted only when we confirm dispatch or otherwise confirm acceptance.

We reserve the right to cancel or refuse orders where necessary, including where:

- an item is unavailable

- payment cannot be authorised

- there is an error in pricing or listing information

- we suspect fraud or misuse

If an order is cancelled before dispatch, any payment taken will be refunded.

6. Delivery

Delivery details, estimated timescales, and return information are set out on our Shipping & Returns page.

Delivery timeframes are estimates, not guarantees.

We are not responsible for delays caused by events outside our reasonable control, including courier disruption, weather events, or incorrect address details supplied at checkout.

7. Returns and Refunds

Returns and refunds are handled in accordance with our Shipping & Returns page and Refund Policy.

These pages form part of these Terms & Conditions.

8. Liability

Nothing in these Terms & Conditions excludes or limits liability where it would be unlawful to do so.

Subject to that, our liability for losses connected with your use of this website or purchase of goods is limited to the amount paid for the relevant order, except where a different limit is required by law.

We are not liable for indirect or consequential losses that were not reasonably foreseeable.

9. Privacy

How we collect, use, and protect personal data is explained in our Privacy Policy.

10. Contact Details

If you have questions about these Terms & Conditions, please contact:

ALON Products Ltd

Email: support@alonproducts.co.uk