Privacy Policy
This Privacy Policy explains how ALON Products Ltd collects, uses, and protects personal data when you use this website, place an order, or contact us.
1. Who We Are
ALON Products Ltd
Operating Address: 5 Woodside Court, Southampton, SO31 5JB
Registered Office: Suite 5, 39-41 Chase Side, London, N14 5BP
Company Number: 12583592 (Registered in England and Wales)
Phone: +44 7584 450288
Email: support@alonproducts.co.uk
For privacy-related enquiries, contact: support@alonproducts.co.uk
2. What Information We Collect
We may collect and process the following information:
- name
- billing address
- delivery address
- email address
- phone number
- order details
- payment and transaction information
- messages sent through our contact form or by email
- technical website usage data such as IP address, browser type, and pages visited
- analytics and cookie-related data where used on the website
3. Why We Collect Your Information
We collect personal data in order to:
- process and deliver orders
- communicate with you about your order
- provide customer support
- manage returns and refunds
- prevent fraud and protect the website
- improve website performance and customer experience
- comply with legal, accounting, and tax obligations
4. Payments and Checkout
Payments are processed through third-party payment providers used on our website.
We do not store full card details on our own systems.
Payment providers process your payment information in accordance with their own privacy and security policies.
5. Contact Forms and Email
If you contact us by email or through a contact form, we use the information you provide to respond to your enquiry and keep a record of the communication where necessary for customer service or business administration.
6. Analytics, Cookies, and Website Data
We may use analytics tools and cookies to understand how visitors use our website and to improve performance, content, and user experience.
Where required, cookies should be managed through the website’s cookie controls or browser settings.
If you use Google Analytics or similar tools, your privacy and cookie information should remain consistent with what is actually active on the site.
7. Who We Share Data With
We may share personal data only where necessary with:
- payment processors
- delivery and courier providers
- website and ecommerce service providers
- analytics providers
- professional advisers where required
- regulators, tax authorities, or law enforcement where legally required
We do not sell personal data to third parties.
8. How Long We Keep Data
We keep personal data only for as long as reasonably necessary for the purpose it was collected, including for legal, tax, accounting, fraud prevention, and customer service requirements.
Where we do not have a fixed retention period, we review retention based on the type of data and the reason it was collected.
9. Your Rights
Depending on the circumstances, you may have the right to:
- request access to your personal data
- request correction of inaccurate data
- request deletion of personal data
- request restriction of processing
- object to processing
- request transfer of certain personal data
- complain to the Information Commissioner’s Office (ICO)
10. Privacy Requests
To make a privacy request, contact: support@alonproducts.co.uk
We may need to verify your identity before acting on a request.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect legal, operational, or website changes.
The latest version published on this website will apply.